FAQ
These are some of the most common questions and answers about MCW. If you couldn't find your question in the list below, please contact our Customer Support.
How To Unlock Your Account
by grace | 102022 | My Account
How To Reset Password to My Account?
by grace | 62022 | My Account
How to add a new number directly in player’s account?
by grace | 62022 | My Account
How To Claim your Bonus (Mobile)?
How To Claim your Bonus (Desktop)?
How to reset my password?
by grace | 12022 | My Account
Mobile Verification
by grace | 122021 | My Account
Email Verification
by grace | 122021 | My Account
MCW Deposit Issue (Mobile)
MCW Deposit Issue (PC)
MCW Withdrawal Issue (Mobile)
by grace | 112021 | Withdrawal
MCW Withdrawal Issue (PC)
by grace | 112021 | Withdrawal
What happens if I fail to complete my deposit transaction within 48 hours?
Can I make a withdrawal to a bank registered under a different name?
by grace | 102021 | Withdrawal
What should I do if I have failed to log in to my account?
by grace | 92021 | My Account
What should I do if I have failed to verify my phone number and emails?
by grace | 92021 | My Account
Can I change or update my personal information?
by Ken Escote | 82021 | My Account
Can I have more than one account?
by Ken Escote | 82021 | My Account
How do I close my account?
by Ken Escote | 82021 | My Account
What should I do if I have forgotten my username or password?
by Ken Escote | 82021 | My Account
I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
by Ken Escote | 82021 | Withdrawal
What identification do I need to supply for making a withdrawal?
by Ken Escote | 82021 | Withdrawal
Can I cancel a withdrawal request and how do I do it?
by Ken Escote | 82021 | Withdrawal
What are the minimum and maximum withdrawal amounts?
by Ken Escote | 82021 | Withdrawal
How can I make a withdrawal?
by Ken Escote | 82021 | Withdrawal
