FAQ
These are some of the most common questions and answers about MCW. If you couldn't find your question in the list below, please contact our Customer Support.
What should I do if I have forgotten my username or password?
by grace | 52023 | My Account
How do I close my account?
by grace | 52023 | My Account
How to Deposit via Local Bank
How To Unlock Your Account
by grace | 102022 | My Account
How To Reset Password on My Account?
by grace | 62022 | My Account
How to add a new number directly in player’s account?
by grace | 62022 | My Account
How To Claim your Bonus (Mobile)?
How To Claim your Bonus (Desktop)?
How to reset my password?
by grace | 12022 | My Account
Mobile Verification
by grace | 122021 | My Account
Email Verification
by grace | 122021 | My Account
MCW Deposit Issue (Mobile)
MCW Deposit Issue (PC)
MCW Withdrawal Issue (Mobile)
by grace | 112021 | Withdrawal
MCW Withdrawal Issue (PC)
by grace | 112021 | Withdrawal
What happens if I fail to complete my deposit transaction within 48 hours?
Can I make a withdrawal to a bank registered under a different name?
by grace | 102021 | Withdrawal
What should I do if I have failed to log in to my account?
by grace | 92021 | My Account
Can I change or update my personal information?
by Ken Escote | 82021 | My Account
Can I have more than one account?
by Ken Escote | 82021 | My Account
I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
by Ken Escote | 82021 | Withdrawal
What identification do I need to supply for making a withdrawal?
by Ken Escote | 82021 | Withdrawal
Can I cancel a withdrawal request and how do I do it?
by Ken Escote | 82021 | Withdrawal
What are the minimum and maximum withdrawal amounts?
by Ken Escote | 82021 | Withdrawal
How can I make a withdrawal?
by Ken Escote | 82021 | Withdrawal
