What should I do if I have forgotten my username or password?

How do I close my account?

Please contact our Customer Support team.

How To Unlock Your Account

1. Send email to MCW Support at [email protected]. Subject: Request to Unlock Account 2. The email address used when sending the email request need to be the same as your MCW...

How To Reset Password on My Account?

PC: 1. Go to https://mcwlink.co/mcwguidekh and log in. 2. Go to Member Center. 3. Under profile, click Reset Password. 4. Input current password and new password. 5. Once done,...

How to add a new number directly in player’s account?

1. Go to My account and click Personal Info. 2. Click Add and enter the new number. 3. Click "verify" and you will receive a verification code to your first number, enter the...

How to reset my password?

PC: 1. Go to https://mcwlink.co/mcwguidekh. From Homepage, click Login. 2. A pop-up will appear. Look and click for Forgot password. 3. You have two (2) options to reset your password. Via...

Mobile Verification

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving phone icon. 4. Check if your phone number is correct and click send...

Email Verification

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving email icon. 4. Check if your email address is correct and click...

What should I do if I have failed to log in to my account?

Your account will be locked after five (5) wrong password attempts, please send an email to [email protected] to request unlocking and password reset.