Note: Below are some issues you may encounter:
1. Problem: Deposit required to unlock withdrawal.
Solution: Make a deposit to withdraw your full balance.
2. Problem: Error, please resubmit withdrawal request.
Solution: Try again and resubmit withdrawal request.
3. Problem: Invalid turnover. Withdrawal rejected.
Solution: Complete the required turnover. Contact 24/7 support for assistance.
4. Problem: Against MCW Terms of Use, withdrawal rejected.
Solution: Contact 24/7 support for assistance.
1. Log in to your account.
2. On website homepage, click Member Center.
3. Once open, you will see your personal data as well as your transaction records. To proceed, click transaction details.
4. To know the reason why your withdrawal failed, click on the transaction you want to check.
5. Once open, a trail of transaction will show to explain why your withdrawal request has failed.
